Privacy Policy

1. Introduction

We are committed to protecting personal information and handling clinic and case data responsibly. By using our website, booking a demo, or accessing the clinic portal, you agree to the practices described here. If you do not agree, please do not use our services.

This policy covers our public marketing site and the authenticated clinic portal. It does not replace any separate agreement you may have with Biodent as a lab partner.

2. Data we collect

Depending on how you interact with Biodent, we may collect:

• Contact and account data — name, clinic or lab name, role, email address, phone number, and login identifiers for portal users.
• Demo and inquiry data — information you submit when booking a demo or contacting us through the marketing site.
• Case and operational data — order details, restoration specifications, files uploaded from intraoral scanners, chat messages, delivery preferences, and related workflow metadata submitted through the portal.
• Patient-related data submitted by clinics — where a clinic includes patient identifiers or clinical details in a case, we process that information solely to provide laboratory services on the clinic's instructions. Clinics remain responsible for obtaining any required patient consents.
• Billing and transaction data — invoices, balances, wallet activity, and payment-related records needed to operate partner accounts.
• Technical and usage data — IP address, browser type, device information, pages viewed, and diagnostic logs used to secure and improve our services.

3. How we use your data

We use collected information to:

• Provide, operate, and maintain the clinic portal and laboratory services.
• Process cases from intake through production, delivery, and support.
• Respond to demo requests, partnership inquiries, and support messages.
• Manage accounts, authentication, billing, loyalty benefits, and settlements.
• Improve product quality, reliability, and security.
• Comply with legal obligations and enforce our agreements.

We do not sell personal information.

4. How we protect your data

We apply technical and organizational safeguards appropriate to the sensitivity of the data we handle, including access controls, encryption in transit, monitoring, and restricted internal access on a need-to-know basis.

No method of transmission or storage is completely secure. If you believe your account has been compromised, contact us promptly at support@biodent.io.

5. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to request portability where applicable.

Portal users should contact their clinic administrator for account changes tied to an organization. For direct requests to Biodent, email support@biodent.io. We may need to verify your identity before fulfilling a request.

6. Third-party services

We use trusted service providers to host infrastructure, authenticate users, send communications, process payments, and operate core platform features. These providers may process personal data only to perform services on our behalf and under appropriate contractual safeguards.

Our marketing site may link to third-party properties such as the clinic portal. Their privacy practices are governed by their own policies.

7. Cookies and tracking

We use cookies and similar technologies to keep sessions secure, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling certain cookies may affect portal login or site functionality.

8. Data retention

We retain personal and case-related data only as long as needed to provide services, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods may vary by data type and applicable law.

9. Contact us

Questions about this Privacy Policy or our data practices:

• Email: support@biodent.io
• Portal: prm.biodent.io
• Website: biodent-labs.vercel.app